Customer Service Representative - State Farm Agent Team Member
Full Time • Front Royal, VA
Benefits:
- 401(k) matching
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT US:
Aders Insurance Agency Inc is one of two State Farm Agencies in Front Royal. The agency just celebrated its 14th anniversary on November 1! We have a strong reputation of being a true community partner, giving back to many local nonprofits and helping out where we can. Check out our Facebook page for more information. We also have a strong sense of customer service, and our Google reviews tell that story. Working here is more than just a job. It is an opportunity to connect with Front Royal as a community thru professional development outside of the office. The work environment is one that recognizes individual leadership as well as teamwork. Insurance work isn't glamorous, but it sure can be a wonderful career!
ROLE DESCRIPTION:
Aders Insurance Agency Inc is one of two State Farm Agencies in Front Royal. The agency just celebrated its 14th anniversary on November 1! We have a strong reputation of being a true community partner, giving back to many local nonprofits and helping out where we can. Check out our Facebook page for more information. We also have a strong sense of customer service, and our Google reviews tell that story. Working here is more than just a job. It is an opportunity to connect with Front Royal as a community thru professional development outside of the office. The work environment is one that recognizes individual leadership as well as teamwork. Insurance work isn't glamorous, but it sure can be a wonderful career!
ROLE DESCRIPTION:
As a Customer Service Representative with Aders Insurance Agency Inc, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist clients with policy changes and updates.
- Process insurance claims and follow up with clients.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Strong communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $17.00 - $20.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Front Royal, VA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none